Q: How do I know if my order has been placed?
Upon completion of order and verified payment, a confirmation email with all details will be sent to the provided email address. Please note another email will be sent once the order is processed and shipped.
Q: I’ve just placed my order, can I change it?
As we prepare your order shortly after it has been placed, we unfortunately do not allow for any changes to your order.
Q: How do I cancel my order?
Since we do our best to ensure you receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.
Q: How long does it take to process my order?
Your order will process for 24-48 business hours after payment is authorized and verified. If your order was placed during the weekend, we will process your order the following business day.
Q: How do I decide what size to choose?
Please refer to the sizing guide on each product page. If you require sizing help, please contac us at firstname.lastname@example.org and we will gladly assist you!
Q: What is the model’s dimension?
All model dimensions can be viewed here. It can also be viewed on each product.
Q: What payment method does mmel apparel accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover, Paypal.
Shipping & Tracking
Q: Where do you ship?
We currently ship within Canada & USA. Please check back if international shipping is available.
Q: What is your shipping policy?
We offer standard and express flat rate shipping within Canada and the USA. Shipping and estimated times can be viewed at checkout. Free standard shipping on all orders over $130+ after any promotions are applied and prior to tax.
Q: What are your shipping rates?
Shipping rates can be viewed at checkout and are calculated based on mailing address. Free shipping is available on all orders $130+ after promotions applied and prior to taxes.
Q: How can I track my order?
Your order will be processed within 24-48 business hours. Once your order has shipping, an email will be sent to the provided email address containing tracking information. Please allow 24-72 hours for your shipping details to be updated with shipping courier.
Damage or Lost Items
Q: I received a damaged item. What should I do?
For any damaged or defected pieces, we sincerely apologize! Please contact us within 7 days from the delivery date at email@example.com and we will process a return or exchange.*
*Please note that all orders prior to delivery are inspected thoroughly and photographed to ensure proof of quality. If any item is claimed to be damaged or defective, the customer must provide proof. We will inspect and determine if a return or exchange will be granted.
Q: My order says delivered but it’s not there. What should I do?
mmel apparel is not responsible for packages lost or missing in transit once a package is in the courier hands. We do not issue refunds or credits for any delivered packages that courier has confirmed delivered.
We kindly ask you to contact the shipping courier. Unfortunately, we are unable to file claims on behalf of customers for lost or missing packages.
Q: What is the return policy?
Items bought on mmelapparel.ca will be accepted for a refund within 14 days of the delivered date. All merchandise must be received in its original form with tags attached. Clothing must not be worn, altered, damaged, free of stains, odours, self tanner and makeup, pet hair or distinct smells including deodorant and perfume.
Please note that all clearance items, bodysuits and intimates related products (due to hygiene reasons) are final sale.
Q: How do I process a return?
- Contact us here or send us an email to firstname.lastname@example.org within 7 days of receiving your order.
- Please enter “Returns + Order #” in the subject line and kindly let us know what product you would like to return and a brief reason for return.
- Once we receive your inquiry, we will provide you with a shipping address for return. Please note that you will be responsible for any applicable shipping and handling costs for the return. We do suggest using a Trackable service as we are not liable for any parcels that are lost en route back to us
Q: I have made a return. How long does the refund take to show
Please allow 5-7 business days of us receiving your parcel.
Refunds require approximately 3 to 5 business days after we have processed the return. For more information, please contact your financial institution as each bank has varying processing time.
Q: What is considered a final sale?
All clearance items, bodysuits and intimates related products (due to hygiene reasons) are final sale.
Promotions and coupons
Q: Why is my promo code not working?
Your coupon code may no longer be valid! Please contact us if you are having any difficulties and require further assistance.
Please note that coupon/promo codes cannot be combined with any current offers, sales or other promotions.
Q: How can I contact you?
We would love to hear from you! Please email us at email@example.com! Please allow up to 72 hours (not including weekends) for a response.
When contacting us, please include your order number (if applicable), First and Last name, return contact information.